Business Hours

All production and pickup operates on the following schedule (Pacific Time):

• Monday – Friday: 8:30 AM – 5:30 PM PT (all locations)
• Saturday: 10:00 AM – 2:00 PM PT (West LA only; Gardena and Burbank closed)
• Sunday: Closed (all locations)
• Federal and California holidays: Closed

Orders placed after the daily cutoff or on closed days are counted as submitted at the start of the next production day.

Standard Production Time

Standard production is typically 3–4 business days. Production begins after payment is confirmed and, when requested, after digital proof approval. Production time is separate from carrier transit time.

Rush Order Tiers

Rush and expedited tiers are shown at checkout when available based on current production capacity, proof status, and order cutoff eligibility. Surcharges apply to the base product total and are non-refundable once production begins.

Shipping Carriers

Shipping rates are shown at checkout using carrier rates. Carrier delivery times are not guaranteed by BigDogButtons. We are not responsible for carrier-caused delays, lost packages, or damage in transit — such claims must be filed directly with the carrier.

• UPS — Ground, 2nd Day Air, Next Day Air, and others as quoted. Most reliable for business/commercial addresses.
• USPS — Priority Mail, Priority Mail Express, Ground Advantage. Most economical for lightweight orders and PO Box delivery.
• FedEx — Ground, 2Day, Overnight, and others as quoted.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with your tracking number and a direct tracking link. You can also view shipment status at any time in your customer portal. If you do not receive a shipping confirmation within your expected production window, contact us at orders@bigdogbuttons.com.

Local Pickup Locations

Local pickup is available at Copyland's West LA, Gardena, and Burbank locations when selected at checkout. Pickup is available after the customer receives a ready-for-pickup email. Please bring your order confirmation when picking up.

Blind Shipping

BigDogButtons offers blind shipping for resellers — your outgoing label displays a sender address you designate instead of our address. Key details:

• Available for UPS and USPS shipments
• Customer is responsible for ensuring the designated sender address is accurate and authorized
• Carrier internal tracking records may still reflect underlying origin information
• Does not affect the quality, packaging, or contents of your order
• Availability is indicated during checkout for eligible orders

Shipping Damage and Lost Packages

• Carrier damage: Retain all packaging materials and contact the carrier directly to file a claim. Photograph the damage before disposing of packaging.
• Lost packages: Contact the carrier to initiate a trace or lost package investigation. Contact us if the carrier confirms a loss.
• Incorrect address: If a package is returned due to an address error on your part, reshipment is at your expense.

Shipping coverage

BigDogButtons currently ships nationwide within the United States. We do not offer international shipping through the website at this time. Shipping rates are shown at checkout using carrier rates. Production time is separate from carrier transit time. Customers outside the U.S. may contact us at orders@bigdogbuttons.com.

Questions About Your Shipment

Last updated: June 1, 2025